Shipping policy

Shipping Policy – Signature Commercial Furniture

Effective Date: 00.00.00

 

1. Scope & Shipping Origin

This policy applies to the shipping of commercial furniture ("Products") purchased through [Signature Commercial Furniture] ([Website URL]). We ship Products from our base in Victoria, Australia, to business addresses across Australia.

 

2. Shipping Costs

  • Shipping costs are calculated based on the size, weight, and delivery destination postcode of your order.
  • Shipping costs will typically be calculated and displayed during the checkout process. For large, bulky orders or remote locations, we may need to provide a custom shipping quote after you place your order or make an enquiry.
  • All shipping costs are in Australian Dollars (AUD) and include GST.
  • Please note: Additional charges may apply if delivery involves stairs, difficult access, or specific site requirements. Please advise us of any potential access issues when placing your order.

 

3. Dispatch Times

  • We aim to dispatch in-stock Products from our Victorian warehouse within [2-5] business days after receiving cleared payment and order confirmation.
  • For custom orders or items not currently in stock, please refer to the estimated lead time provided on the product page or in your quote.
  • We will notify you via email once your order has been dispatched. Dispatch delays can occasionally occur due to unforeseen circumstances.
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4. Delivery Times

  • Delivery times are estimates only and commence from the date of dispatch. Delivery times vary depending on your location relative to Victoria:
    • Metro Victoria: [1-3] business days
    • Regional Victoria: [2-5] business days
    • Metro Sydney, Canberra, Adelaide: [2-5] business days
    • Metro Brisbane: [3-7] business days
    • Metro Perth, Hobart, Darwin: [5-10] business days
    • Other Regional/Remote Areas: May take longer.
  • Deliveries are made on business days (Monday to Friday, excluding public holidays).

 

5. Delivery Process

  • Standard Delivery: Our standard shipping service for bulky items is typically a curbside delivery or delivery to the ground floor entrance/loading dock of your business address. The delivery driver is not obligated to carry items inside your premises, upstairs, or unpack them unless a specific 'white glove' or installation service has been arranged and paid for separately.
  • Acceptance: Someone must be available at the delivery address during business hours to sign for and accept the delivery.
  • Authority to Leave (ATL): Due to the value and size of commercial furniture, we generally do not offer Authority to Leave (ATL). Goods will not be left unattended.
  • Re-Delivery: If delivery cannot be made because no one is available to accept the goods, a re-delivery fee charged by the carrier may apply.
  • Site Access: Please ensure clear access for delivery trucks and personnel. Notify us of any potential obstructions or difficulties.

 

6. Inspection Upon Delivery - IMPORTANT

  • Inspect Thoroughly: Carefully inspect all items for any visible damage before signing the delivery consignment note or Proof of Delivery (POD).
  • Note Damage: If damage is found, you must note it specifically on the consignment note before signing (e.g., "Carton damaged," "Item scratched"). If you cannot inspect thoroughly at the time, note "Subject to Inspection" (STI). Signing a POD without noting damage confirms you received the goods in good condition, which may affect insurance or warranty claims for transit damage.
  • Report Damage: Report any damages or discrepancies to us at [Contact Email/Phone] within [48 hours] of receipt, including photos of the damage and the consignment note.

 

7. Shipping Restrictions

  • We typically cannot deliver to PO Boxes or Parcel Lockers due to the size of our Products.
  • Delivery to very remote locations may incur significant additional charges or may not be possible. We will advise you if this applies to your order.

 

8. Order Tracking

Where available, we will provide tracking information via email once your order is dispatched, allowing you to monitor its progress.

 

9. Contact Us

For any questions regarding shipping, please contact us: Email: [Contact Email] Phone: [Contact Phone]