Refund policy

Returns Policy – Signature Commercial Furniture

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At Signature Commercial Furniture, we are committed to providing your business with high quality commercial furniture that exceeds your business’ needs. However, we do understand that sometimes a product may not be exactly what you envisioned. Our Returns Policy below outlines the guidelines and procedures for returning purchased items.

 

Returns Eligibility:

  • Time Frame: 30 days from delivery.
  • Condition: New, unused, resealable with original packaging and tags.
  • Exclusions (unless damaged or defective): Custom/made-to-order, final sale clearance items, assembled/installed items (unless due to manufacturing defect), and items not in original packaging.

 

How to Initiate a Return:

We ask that you please contact our Customer Service team within the timeframe via:

  • Email:
  • Phone:
  • Online Return Portal: - If applicable

 

When contacting us, please provide the following information:

 

  • Your order number.
  • Item(s) to return.
  • Reason for return.
  • Photos of damage/defect (if applicable).

 

Return Approval and Instructions:

Upon review, we will notify you of the approval status and provide return instructions, which may include a shipping label or guidance for arranging your own shipping.

 

Return Shipping:

  • Customer Responsibility: Unless the return is due to a manufacturing defect or an error on our part (e.g., wrong item shipped), the customer is responsible for the return shipping costs.
  • Our Responsibility: If the item(s) arrived damaged or defective, or if we shipped the wrong item(s), Signature Commercial Furniture will be responsible for the return shipping costs. We will provide you with a prepaid shipping label or arrange for pickup.
  • Packaging: You are responsible for ensuring that the item(s) are securely packaged to prevent damage during return shipping. We recommend using the original packaging if possible. Signature Commercial Furniture is not responsible for damage incurred during return shipping due to inadequate packaging.

 

Inspection and Processing:

Returned items are inspected upon receipt. Approved returns will be processed for a refund or exchange.

 

Refunds:

  • Issued to the original payment method.
  • Please allow 5-10 business days for processing after we receive the return. Processing times may vary by bank.
  • Original shipping charges are non-refundable unless the return is due to our error on our part or a manufacturing defect.

 

Exchanges:

  • Please indicate your desired exchange (size, color, model - subject to availability) when initiating the return.
  • Upon approval and receipt of the original item, we will ship the new item.
  • You may be responsible for price differences and additional shipping costs for the exchanged item.

 

Damaged or Defective Items:

  • If your order arrives damaged or defective, please contact our Customer Service team immediately (within 48hours of delivery) with photos of the damage or defect.
  • We will work with you to arrange for a replacement, repair, or full refund, including any applicable shipping costs.

 

Restocking Fee:

A 20% restocking fee may apply to returns not in original condition/packaging or not due to our error/defect. This will be communicated during the approval process.

 

Cancellation Policy:

Please refer to our separate Cancellation Policy for information on cancelling orders before they are shipped.

 

Contact Us:

If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact our Customer Service team:  

  • Email:
  • Phone:

Signature Commercial Furniture reserves the right to update or modify this Return Policy at any time without prior notice. Please review this policy periodically for any changes.  

 

Last Updated: 00.00.00