Cancellations Policy

Cancellation Policy – Signature Commercial Furniture

 

At Signature Commercial Furniture, we understand that circumstances may arise where you need to cancel your order. This Cancellation Policy outlines the guidelines and procedures for cancelling orders placed through our online store.  

 

Cancellation Window:

• You may request to cancel your order within 24 hours of placing it, provided that the order has not yet been processed for shipment.
• Once an order has been processed for shipment, it can no longer be cancelled and will be subject to our Return Policy (see separate policy).

 

How to Request a Cancellation:

To request a cancellation, please contact our Customer Service team as soon as possible at support@sigcommfur.com.au

Please provide the following information when requesting a cancellation:

• Your order number.
• The item(s) you wish to cancel.

 

Cancellation Confirmation:

• Once your cancellation request is received, our Customer Service team will review it and notify you of the cancellation status.
• A cancellation is only considered confirmed once you receive a written confirmation (usually via email) from us.

 

Cancellation After Shipment:

• If your order has already been processed for shipment or has left our warehouse, we will be unable to cancel it. In this case, you will need to follow the procedures outlined in our Return Policy once you receive the order.

 

Orders for Custom or Made-to-Order Furniture:

• Orders for custom-made or made-to-order furniture are generally not eligible for cancellation once production has begun. Due to the personalized nature of these items, costs are incurred once the manufacturing process starts.
• Any cancellation requests for custom or made-to-order items will be considered on a case-by-case basis and may be subject to a cancellation fee to cover incurred costs. The specific cancellation terms for custom orders will be communicated to you at the time of order placement.

 

Refunds for Cancelled Orders:

• If your cancellation is approved and your order has not been shipped, a full refund will be issued to the original payment method used for the purchase.
• Please allow 5-10 business days from the date of cancellation confirmation for your refund to be processed and appear in your account. Processing times may vary depending on your bank or credit card company.

 

Our Right to Cancel Orders:

Signature Commercial Furniture reserves the right to cancel an order in the following circumstances:

• Inventory Issues: If the ordered item(s) are unexpectedly out of stock or no longer available.
• Pricing Errors: If there was a significant error in the pricing or product information displayed on our website.
• Payment Issues: If there are problems with processing your payment.
• Suspicion of Fraud: If we suspect fraudulent activity associated with the order.

 

If we cancel your order, we will notify you as soon as possible and issue a full refund to the original payment method.

 

Contact Us:

If you have any questions or concerns regarding our Cancellation Policy, please do not hesitate to contact our Customer Service team at support@sigcommfur.com.au

Signature Commercial Furniture reserves the right to update or modify this Cancellation Policy at any time without prior notice. Please review this policy periodically for any changes.  

Last Updated: 30.05.25